FAQ
Orders
Here are some frequently asked questions about orders.
Shipping & returns
Here are some frequently asked questions about shipping, returns and exchanges.
Product
Here are some frequently asked questions about our products.
Shipping to Switzerland for 29.99 CHF
Free shipping within Germany and the EU
New items every week
Shipping to Switzerland for 29.99 CHF
Free shipping within Germany and the EU
New items every week
Check out these collections.
Here are some frequently asked questions about orders.
Yes, all the products we sell are 100% authentic. We guarantee the authenticity of our Louis Vuitton items.
Yes you can. Please contact us by email or fill out the contact form.
However, we provide detailed images and accurate descriptions of the items so that you can get an accurate impression of their condition.
Unfortunately we do not offer a reservation option. All of our items are sold on a first come, first served basis. We therefore recommend that you purchase the desired item as soon as possible to ensure that you do not miss out on it.
We accept the most common payment methods, including credit cards such as Visa, Mastercard, Klarna and PayPal. During the ordering process you can select the desired payment method.
You can reach us via our contact page on our website. There you will find a contact form that you can use to let us know your questions and concerns. We strive to answer your inquiries as quickly as possible.
Here are some frequently asked questions about shipping, returns and exchanges.
Shipping within Germany and the entire EU is free for you!
Orders to Switzerland cost 29.99 CHF, with customs and import fees already included in the price—no additional costs upon delivery!
If you order from outside Germany or the EU, shipping costs may apply. You will see these at checkout.
Return shipping is chargeable to promote sustainable business practices and encourage customers to make conscious purchasing decisions and minimize returns. By offering paid returns, we help reduce the environmental footprint by sending fewer packages back and using fewer transportation resources. We recommend that our customers carefully check whether the selected items meet your expectations before purchasing and are available to help with the selection if they have any questions.
Currently, we ship to Germany, the entire European Union, and Switzerland.
Here are some frequently asked questions about our products.
There is a yellow seal on the items to ensure they remain unworn and in their original condition. We want to avoid items being worn and then returned. As our items are high quality vintage products, it is important that they remain in the best possible condition and do not suffer any loss in value. The yellow seal serves as a guarantee that the items are unused and still have all of their original features. We therefore ask our customers to leave the seal intact when they have received the items and only remove it if they are sure they want to keep the items.
An item that is in excellent condition and shows little sign of wear or use will typically sell for a higher price than an item that has significant wear, scratches, or stains.